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4. User Guide

If you are using the focuspang administrator system for the first time or would like to learn more details, please check out the video guide.

Video Guide​

Click the button in the User Guide menu on the left sidebar of the administrator system to access the video.

Additional Support Services​

If you have questions or encounter problems while using Focuspang, you can get immediate assistance.

  • 24/7 submission: Submit inquiries anytime
  • Quick response: Prompt replies during business hours
  • Inquiry history: Review previous inquiries
  • Real-time chat: Live support during business hours
  • File sharing: Send screenshots of error messages, etc.
  • Conversation history: Keep a record of your support chats

Helpful Information When Making an Inquiry​

Providing the following details will help us give you faster and more accurate support:

Basic Information​

  • School name: Which school you are using focuspang at
  • Administrator ID: Account information related to the issue
  • Usage environment: Browser type, operating system, etc.

Problem Details​

  • Time of occurrence: When the issue started
  • Specific symptoms: Detailed description of the issue
  • Error message: Full content of any error messages shown
  • Steps to reproduce: The process leading to the issue

Additional Details​

  • Screenshots: Images showing the problem
  • Browser information: Browser name and version
  • Actions taken: Solutions you have already tried